NetScreen Extends ‘Rapid Response’ Onsite Customer Support Services Worldwide
Sunnyvale, CA - July 28, 2003—NetScreen Technologies, Inc. (Nasdaq: NSCN) today announced it has expanded the geographies served by its next-business-day and four-hour onsite support services to include more than 200 countries and 1,100 locations. quarter.
For enterprises and carriers with central sites and remote locations, especially those with large-scale VPN deployments around the world, extension of these programs worldwide can help enable quick and accurate resolution of support issues. This can reduce costly downtime and maximize the availability, reliability and performance of their network security infrastructures, while freeing up often burdened internal IT resources.
“Because sometimes minutes can make a difference in protecting critical network resources and maintaining secure VPN connections, NetScreen’s global onsite support services are designed to provide customers rapid, high-touch assistance,” said Walt Brown, vice president of customer services for NetScreen. “As NetScreen’s customer base and product deployments expand globally, we are extending the geographies served by our support offerings so our customers worldwide can be confident that they will have access to highly responsive global support when and where they need it.”
NetScreen’s expanded coverage for the program outside the United States* is provided through a partnership with Equant, a recognized leader in global data and IP services for multinational businesses.
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About NetScreen Technologies
NetScreen Technologies, Inc., is a leading developer of integrated network security solutions that offer the security, performance and total cost of ownership required by enterprises and carriers. NetScreen’s innovative solutions provide key security technologies, such as virtual private network, denial of service protection, firewall and intrusion prevention, in a line of easy-to-manage security appliances and systems. NetScreen is located at 805 11th Ave, Sunnyvale, CA 94089. More information on NetScreen’s products can be found at http://www.netscreen.com or by calling toll free at 1-800-638-8296.
* Except Australia.
NetScreen and the NetScreen logo are trademarks of NetScreen Technologies, Inc. in the United States and other countries. Other trademarks are the property of their respective owners.
This press release contains forward-looking statements about events and circumstances that have not yet occurred. For example, words such as “will”, “can”, “provide”, “enabling” and “continue”, or other statements in the future tense, are forward-looking statements. Actual outcomes and results may differ materially from expectations in this press release due to a number of risks and uncertainties. Such risks and uncertainties include whether the market for security products will grow as projected, if at all, whether demand for NetScreen products will continue, whether new products, if and when introduced, will be successful and whether products will perform as expected.
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